Refund policy

1. Returns

Due to hygiene and the nature of pre-owned clothing, returns are not accepted, except if the item is defective or significantly not as described.

2. Defective or Misdescribed Items

If you receive an item that:

• is damaged or defective,

• significantly differs from the description or photos,

you have the right to request a replacement or a refund. Please contact us within 7 calendar daysof receiving the item.

3. Return Process

• Contact our customer support via email or Shopify messages.

• Provide your order number and a description of the issue, including photos if possible.

• We will confirm the next steps for the return or replacement.

4. Return Shipping Costs

• If the return is due to our mistake (defective or misdescribed item), we will cover the return shipping.

• In other cases, the buyer is responsible for return shipping costs.

5. Questions

For further information or assistance, please contact us at: vintagenka@gmail.com